Responsible Gaming

At 1BigWin Casino, gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, making informed decisions and keeping gambling within limits that are affordable for you.

1BigWin Casino operates under a licence issued by the Curaçao Gaming Authority (CGA), licence reference OGL/2024/431/0231.

Gamble for entertainment

Casino games are based on chance. The outcome of a game cannot be predicted or controlled, and there is no guaranteed strategy, system or pattern that will produce a win. Previous results do not change the odds of future results. You should always assume that money spent on gambling may be lost.

Gambling should be treated as a leisure activity, alongside other forms of entertainment. Only gamble with money that you can afford to lose after essential costs have been paid. Never use money intended for rent, mortgage payments, bills, food, education, medical expenses or other important commitments.

Set a budget before you begin and do not exceed it.
Decide how much time you are comfortable spending before starting a session.
Take regular breaks and avoid playing for longer than planned.
Keep gambling separate from everyday spending and household finances.
Avoid gambling when you are upset, stressed, tired, bored or under the influence of alcohol or other substances.
Do not chase losses by increasing your stakes or continuing to play after reaching your budget.
Remember that winning does not mean you need to continue playing.

If gambling stops feeling like entertainment, take a break and consider using the account and support options available to you. Asking for help early can make it easier to regain control.

Tools to help you stay in control

Planning your gambling in advance can help you make decisions before emotions or the excitement of play affect your judgement. 1BigWin Casino may provide responsible gaming features that allow you to manage your activity. Depending on availability and applicable requirements, these features may include deposit limits, spending limits, session or time reminders, cooling-off periods and account self-exclusion.

Limits work best when they are set before you start gambling. Choose an amount and period that reflect your personal budget, then treat the limit as a firm boundary. If a limit has been reached, do not try to work around it by opening another account, using another payment method or asking someone else to gamble on your behalf.

Taking a break

A cooling-off break can provide time away from gambling without permanently closing your account. During a break, do not attempt to access gambling services through another account or platform. Use the time to review your spending, speak with someone you trust and consider whether further support would be useful.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period or indefinitely. If you request self-exclusion, follow the instructions provided by the operator and provide any information needed to apply the restriction. Self-exclusion is intended to prevent access to the relevant service, but it cannot remove every gambling opportunity or prevent you from gambling elsewhere. You should also consider self-exclusion options offered by other operators and any applicable Australian gambling support or exclusion programs.

If you have difficulty setting a limit, keeping to a limit or requesting a break, contact the site through the available support channel. Do not wait until losses become serious before asking for assistance.

Recognising gambling harm

Problem gambling can affect anyone, including people who have gambled without concerns in the past. Harm may develop gradually, and it is not measured only by the amount of money lost. Changes in mood, relationships, work, study, sleep or financial circumstances may also be warning signs.

You may need to review your gambling if you find that you are:

Spending more money or time gambling than you intended.
Gambling with money needed for bills, food or other essentials.
Trying to win back money that you have lost.
Borrowing money, selling possessions or using credit to gamble.
Keeping gambling secret from family, friends or people who support you.
Feeling restless, irritable or anxious when you cannot gamble.
Thinking about gambling frequently or finding it difficult to concentrate on other activities.
Neglecting work, study, family, health or other responsibilities.
Gambling to escape sadness, stress, loneliness or other difficult feelings.
Arguing with people close to you because of gambling.
Feeling regret, shame or distress after gambling but continuing anyway.

One sign does not automatically mean that you have a gambling disorder, but several signs should be taken seriously. A trusted person may notice changes before you do, so listen if someone expresses concern. You do not need to wait for a crisis or a particular level of loss before seeking help.

If gambling is affecting your safety, mental health, relationships or ability to meet basic needs, stop gambling and seek appropriate assistance. If you feel at immediate risk of harming yourself or another person, contact emergency services or a crisis service in Australia without delay.

Support and safer account use

Support is available in Australia for people affected by gambling, as well as their partners, family members and friends. You can speak with a qualified gambling counsellor or access information through recognised Australian gambling support services, including Gambling Help Online. These services can provide confidential information, counselling and guidance about practical steps such as budgeting, self-exclusion and managing urges.

You can also speak with your general practitioner or another health professional, particularly if gambling is connected with stress, anxiety, depression, alcohol or other substance use. A financial counsellor may help you understand debts and create a plan for essential expenses. Reaching out to a trusted family member or friend can provide useful accountability and support.

Protecting your account

Keep your login details private and use a strong, unique password.
Do not allow another person to use your account or gamble on your behalf.
Keep payment methods and personal information secure.
Review account activity and transaction records regularly.
Tell the operator promptly if you notice activity that you do not recognise.
Keep children and other vulnerable people away from your account, devices and payment methods.
Do not create or use an account if you are below the applicable legal gambling age.
Follow all identity, age and account verification requirements.

Responsible gaming settings and account restrictions are designed to support your decisions, but they are not a substitute for personal judgement or professional help. Features, limits and restrictions may operate according to the applicable rules and the operator’s procedures. Read the information provided when using a tool so you understand how it works, when it takes effect and whether it can be changed.

By using 1BigWin Casino, you should comply with the site’s applicable terms, account requirements and responsible gaming processes. If you would like to stop gambling, have concerns about your activity or need help applying a restriction, use the available support option on the site. Responsible choices are easier when made early, and seeking assistance is a positive step.